Exchange and Return
Our policy ensures hassle-free exchanges and returns for a satisfactory shopping experience.
Easy Returns Process
Return your items within the specified period for a store credit
Customer Satisfaction
We prioritize customer satisfaction, guaranteeing swift and straightforward handling of your exchange or return requests.
For further assistance, contact our support team, who are ready to help with any issues.
Support Team Ready
Exchange & Return
Learn about our hassle-free exchange and return policy to ensure your satisfaction with every purchase.
Return Policy
At QALA, we strive to provide our customers with the best possible shopping experience. However, we understand that sometimes, returns may be necessary. Please note that we only offer store credits for returns, and no exchanges or refunds are available.
Faculty/Damaged Products
If you receive a faulty product, we will exchange it for the same product. Please note that no size or color exchanges will be provided.
If you receive a damaged product, please provide an unboxing video within 24 hours of delivery. The video should be clear and show the unopened package. If the package is already open, the request will be cancelled, and the store reserves the right to reject your request.
Return Procedure
1. Initiating a Return: Contact our customer service team on WhatsApp at +917982724967 and provide proof of purchase. Items must be in their original condition with tags attached.
2. Return Process: Upon approval, the order will be picked and once it has been delivered back to us customers will receive store credits equivalent to the purchase amount (excluding shipping charges of ₹200). Store credits will be issued electronically.
3. Usage of Store Credits: Store credits can only be used for purchases within the same store (within 20 days) and cannot be exchanged for cash or transferred to another individual.
Terms And Conditions
* The store reserves the right to refuse returns that do not meet the specified criteria.
* Exchange beyond the 2 day window will not be accepted
(Terms and conditions applied).
* The store's decision regarding returns is final.
Return To Origin (RTO)
In case of RTO due to wrong phone number, address, or customer unavailability:
* For prepaid orders, customers will have to pay ₹200 delivery and RTO charges to receive the order again.
* For partial COD orders, customers will have to place the order again, and the partially paid amount will be non-refundable.